Account Deletion Request

How to Delete Your Account

Retention

We retain account data and records for as long as needed to provide the service and fulfil the stated purposes. You can request account deletion in the app or by contacting us. Data that must be retained to meet legal obligations or defend legal rights is restricted to those purposes.

Support, security and usage data is retained for as long as needed to handle requests, investigate failures or abuse and assess improvements. Session replay has the specific 30-day period stated in the privacy policy. Information stored only on your device can be managed through app and system settings.

Your rights

Where applicable, you may request access, correction, erasure, restriction and portability of your data, object to processing based on legitimate interest and withdraw consent. Withdrawal does not affect the lawfulness of earlier processing.

Send requests to the contact in this policy. We may request proportionate information to verify your identity. We normally respond within one month; if a lawful extension is needed, we will explain the reason and deadline. You may complain to Portugal’s National Data Protection Commission or the competent supervisory authority in your country.